Center for Courage & Renewal

The Gift of Listening Without Fixing

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Excerpted from Chapter 8 of  The Courage Way: Leading and Living with Integrity  by Shelly L. Francis A senior management leader we’ll call Bob had tension with another person on staff, which made him feel as though his value to the organization was being questioned. He went to the CEO, Mike, for advice—and to vent a bit, too. He paced around the corner office, unsettled. Rather than give Bob instructions about what to do next, Mike consciously opted…