One consultant shared that he makes a handsome six figure income by simply asking four questions:
1. What’s going well?
2. What’s not?
3. Where are you stuck?
4. What needs to change?
When this consultant is meeting with an individual or a team, he spends the first half of his time on question #1 “What’s going well?”
He also uses a few follow-up questions – like:
How effective do you think this consultant would be if he began with question #2?
All the time spent on question #1 creates a safe encouraging environment for the individual or team to be ready to engage questions #2, #3 and #4!”
Might your tendency be to start with question #2, “What’s not going well?”
How will starting with question #1, “What’s going well?” increase your effectiveness?
Do you have to be a “subject matter expert” to ask these four questions?
Or could you help a brain surgeon one day, a rocket scientist the next day and the president of a computer software company the day thereafter?
Who really provides the “meat” of conversation? They do! You simply ask the four questions with a listening ear!
Who could you help with these four Questions?
When I recently shared these 4 questions on the “Ziglar Podcast” with my friend Tom Ziglar he shared that he is a bit of brain science nerd and asked me if I knew from a brain science point of view why beginning with “What’s going well?” was so wise? I didn’t! So I quickly asked Tom to enlighten us? Tom shared “When the brain is focusing on the positive it produces endorphins – giving the body a sense of well being that in turn creates the perfect frame of reference for taking on challenges and tackling problems!” Wow – thank you Tom Ziglar!
When I first heard these four questions and the importance of beginning with Question #1 – “What’s going well?” I cringed to think how many staff meetings I had begun in my career by immediately moving to challenges/problems before us without taking time to celebrate and appreciate all the things that really were going well!
Since then I have made it a point to begin many meetings by asking my team to join me in listing the things that are going well that we need to celebrate!
So when are you going to launch your consulting business?
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