A friend of mine was visiting with his seatmate on a flight. When his seatmate shared that he was a “Turn Around” specialist, my friend wisely asked him, “What are the keys to turning a company around?” He responded, “It is really quite simple! All you have to do is find the answers to 4 questions! Would you like for me to share them with you?” My friend quickly responded, “I sense I am about to hear something very wise! Would you mind if I took notes?”
The man replied, “Please do!” And then began to share what he does to “Turn Around” any company or organization that is in in deep trouble. “I start by listening. I listen to board members, to management, to employees, to customers and to stockholders. I listen until I can answer four questions:
1. Who needs to be let go?
2. What position needs to be filled?
3. What product or service needs to be discontinued?
4. What new product or service needs to launched?
Once I know the answers to these four questions, I am ready to deliver my recommendations for turning the company/organization to their Board of Directors!
What would you guess employee morale is like in companies that are in trouble? Why?
Might it be because everyone knows that:
What happens to employee morale as soon as it is announced that:
Might it be that employees’ morale will move from feeling “Hopeless” to “Hopeful?”
Where should you be asking these 4 questions?
Who should you share these 4 questions with?
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