Whether it’s your first leadership position or your fifty-first, taking over can be a challenging business. One key to success? Don’t start out by answering questions; start by asking them. Today we’ll talk about four new leader questions you should ask, and how to get the answers so that you can lead confidently and effectively.
A company, feeling it was time for a shake-up, hires a new CEO. This new boss is determined to rid the company of all slackers. On a tour of the facilities, the CEO notices a guy leaning on a wall. The room is full of workers and he thinks this is his chance to show everyone he means business!
The CEO walks up to the guy and asks, “And how much money do you make a week?” Undaunted, the young fellow looks at him and replies, “I make $600 a week. Why?” The CEO then hands the guy $600 in cash and screams, “Here’s a week’s pay, now GET OUT and don’t come back!”
Feeling pretty good about his first firing, the CEO looks around the room and asks, “Does anyone want to tell me what that slacker did here?” With a sheepish grin, one of the other workers mutters, “He’s the pizza delivery guy.”
(Credit to Rare Leadership Solutions)
A successful start as a new leader doesn’t require bold actions or drastic measures. And if you try to start leading before you know what’s going on, you risk firing the pizza guy and looking foolish, like our CEO in the joke above.
A strong foundation for effective leadership is built not on dramatic acts but on understanding the environment, and building trust, so that when it is time to take action, your team will be willing to follow you.
To establish those things, here are four questions you should ask, why they are important, and some tips for how you can get the answers you need.
This is all about knowing the direction you need to take the team. Leadership is influencing others to get something done, so it’s crucial to understand what the long term vision of your organization is, and the short term goals you need to meet to get there.
Get the answer: The best way to get this is to meet with your boss. Even if you already know the organization and each other, do this anyway. It’s important to sit down and discuss their specific expectations.
It can be intimidating if your boss doesn’t initiate a meeting, or seems too busy. But set it up and make it happen. You can’t lead effectively if you are uncertain about the direction you are going.
Helpful tip: Take a checklist into the meeting with you to help make sure you ask the right questions. Here’s a free downloadable interview checklist that you might find helpful.
This is all about who’s on your team and what they can do. Maybe you have been around a while and already kind of know. Or you are the newest kid on the block and don’t know anyone.
Either way, it’s worth the time and effort to deliberately evaluate the relative strengths of your team members and compare that to what your team is supposed to be doing.
Get the answers: Talk to each member of your team. Get to know them as people, and ask them to explain what they do, how they do it, and what challenges they face.
By developing an understanding of who is on your team and what they can (and can’t) do, you are laying the foundations of trust and improving your grasp of team capabilities.
When you know what obstacles are holding them back, you will be able to see how you can help clear the way forward.
This is about your personal competence in your leadership position. It’s directly related to building the trust that is so essential on an effective team.
An early mistake new leaders can make is to try to act as if they already know everything. Even if you think you do, people will shut down on you if you act as though no one can teach you anything.
Get the answers: The best leaders I’ve known were always full of questions and curiosity, even when they thought they knew the answers. They were confident, but when they didn’t understand something, they wouldn’t try to hide it. Instead, they became intensely curious.
They would ask lots of open-ended questions like, “tell me more about how that works,” “how do you fix it when it breaks” and “where do you get the resources you need?”
And when you identify an area of knowledge that you can’t fill in a short conversation, make a plan to get smart.
Who would you rather follow – someone who pretends to know everything or the person who admits he doesn’t but actively strives to fill in a knowledge gap whenever he finds one?
As the leader, a crucial part of your job is synchronizing the actions and efforts of your team with the rest of the world. To do this you have to have a leadership network.
Get the answers: Think about who your team supports or gets support from on a regular basis – it could range from suppliers to maintainers, marketers, customers, finance, and human resources. Also ask your boss who you should get to know.
Make a list, then go introduce yourself. Do it before you need something from them. Ask about what they do, how they interact with your team and about any challenges they are having that have involve your team.
Simply connecting with people and showing that you are interested in them will open doors, improve your understanding of your environment, and give you places to turn when problems arise.
Being a new leader can be tough even under the best of circumstances. One of the best things you can do to make it easier on yourself is to get clear on the direction, fill in your knowledge gaps, and get connected to others who can help you move your team forward.
This list just scratches the surface of how to focus your efforts in the early days of a leadership position.
If you are interested in learning more about how to approach your new leadership position, consider checking out the Essential Leadership Skills for the New Manager Course.
The course is loaded with short videos, helpful tips and techniques, and a bunch of guide sheets you can use to stay on track. It’s all designed to help you ask smart questions and take the right actions to help you excel in the early days of your new leadership position.
After all, firing the pizza guy is probably not the way you want to start things out…
Guest Post by Randy Cantrell Spend enough time in sales and you’ll soon realize the power of questions....
Excerpted from Chapter 11 of “Now That’s A Great Question.” What is your first question...
Guest Post by Ken Downer Whether it’s your first leadership position or your fifty-first, taking over can...
Guest Post by Alan Robertson As most people remember, in March, 2011, a magnitude 9.0 earthquake hit Japan...
Content taken from HOW TO ASK GREAT QUESTIONS, by Karen Lee-Thorp. Copyright © 1998. Used by permission...
Guest Post by Sandra Booker Are You Asking Your Clients The Right Questions? How often are you posing...
Guest Post by Mike Pegg There are many ways to encourage people. One approach is to ask positive questions...