What is the “Difference” in the two “Decision Making Processes” above?  Don’t they both ask for staff input?  

Is “When” you ask staff for input in the “Decision Making Process” just as important as “What” you ask?

Which process do you think will have the “Best Chance” of succeeding? 

Joel Manby, President and CEO of SeaWorld, in his best selling book “Love Works” shares this insightful story:

“I have interviewed hundreds of people in my thirty-plus years in business, and I have seen almost every situation imaginable. However, over lunch with Gene, who was being interviewed for a senior leadership position at Herschend Family Entertainment (where Joel previously served as President & CEO), I saw something new.

Our lunch was going very well. He was working for a larger competitor, and he clearly knew his field of expertise. Not only that, but he seemed to like our direction, growth strategy, and culture. As we talked, however, I couldn’t understand why Gene was interested in joining the HFE team. He already had a great job that paid very well, and joining us would probably require a pay cut and moving his family.

“Gene, you don’t need to sell me any more on your capabilities,” I said. “It’s clear you have the skills and the drive that we need. But why do you want to leave the company you’re with?”

He looked at me, and tears welled up in his eyes. With his voice quivering, he said, “They cut one-third of my team in a mass layoff.” And after a long pause, he continued slowly, “And they didn’t even ask my opinion. They didn’t trust me enough to ask me.” Then he was silent. He could no longer speak without crying.

Gene’s leaders lost his trust because they made a major decision without his input. He was willing to leave his company because of a lack of trust. One of the best ways a leader can demonstrate trust and respect is to listen to and involve team members in the decision that affect them.

The best decisions are always made with, not for, and showing that kind of trust is a true attribute of leading with love.”

Have you ever followed “Decision Making Process A” only to discover that when you asked the staff affected if they had any questions you were quickly confronted with a bunch of information that would have caused you to make a different decision?

Please know I have been there!  Done that!  And suffered the consequences!  How I wish I had known about “Decision Making Process B!”  The leader who thinks he/she has all the answers quits asking questions!  Big Mistake!!!

The wise leader who uses “Decision Making Process B” will benefit in three ways:

  1.  Better Decisions!  Asking staff who will directly be affected gives leaders additional information that they may not receive in any other way!
  2. Staff Support of the Decision! Here is something very interesting:  Did you know that if staff are asked for their input prior to the making of a decision that will affect their work/lives that they will actually support a final decision – even if it is not the one they recommended?  Just being asked for their input prior to the making of the decision makes staff feel valued/appreciated/trusted.  And when they know their thoughts and feelings have been considered prior to the making of the decision they are then almost always willing to support the final decision even when it was not the one they recommended!
  3. No Time Lost having to manage the fall-out of affected staff not being asked for their input prior to the making of the decision.

So going forward which Decision Making Process are you going to be using?  A or B?


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4 thoughts on “Do You Make Decisions “With” or “For” Your Staff?

  1. Pamela Smith says:

    Thank you for the post….I will be using this with a CEO I am coaching who wants to transition leadership decision style….simple tool, makes the point well.

    1. Bob Tiede says:

      My pleasure Pam – Thank you for your encouragement!

  2. Gene Blanton says:

    The Marines recognize four styles:

    Telling Style – Leader makes decision then informs followers.

    Selling Style – Leader makes decision then invites questions from followers.

    Participating Style – Leader invites followers’ input prior to leader’s decision.

    Delegating Style – Follower makes decision within leader’s defined parameters.

    The style used depends on followers’ experience, time-pressure, etc.

    The predominant style used in the Marines is the Delegating Style.

    1. Bob Tiede says:

      Thanks Gene! Always love learning from the Marines!

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