You know that asking the right questions will make you a stronger leader. But it’s hard. Not all questions have the same impact. And it’s risky. You never know what the response will be–which means you need to stay fully present to be helpful.
In my continued quest to surround myself and learn from others aligned with the Winning Well philosophy, I had an opportunity to interview Michale Bungay Stanier, author of The Coaching Habit: Say Less, Ask More, & Change the Way You Lead Forever.
Have you ever noticed that’s the prompt that Facebook asks as the invitation to post? It’s so simple. Asking
“What’s on your mind?”
And then staying quiet and really listening to the answer can be a tremendous gift. Michael shares: “Because it’s open, it invites people to get to the heart of the matter and share what’s really important to them. You’re not telling or guiding them. You’re showing them the trust and granting them the autonomy to make the choice for themselves.”
Michael shared that in many circumstances the easy-follow-up,
“And what else?”
can open the door to deeper conversation. “There are three reasons it has the impact it does: more options can lead to better decisions; you rein yourself in; and you buy yourself time. ” It helps you to stay curious and not jump right into offering advice. The deeper understanding you have of the situation, the more you can discuss viable options.
Let’s play this out.
“What’s on your mind?”
“My boss is such a jerk, he keeps freaking out.”
“Oh, that sounds just terrible. That must be really hard.”
“Yeah.”
“And what else is going on?”
“Well, he’s extra mad this week because I screwed up the spreadsheet.”
“Oh boy, what happened there? (a slightly different version of ‘and what else’).”
“I don’t really know how to do pivot tables.”
“And what else?”
“And I’m not really comfortable with all the formulas.”
And BINGO… you’re down to a solvable problem
I must say this is my favorite question in his book. Michael shares:
“I sometimes call it the Goldfish Question because it often elicits that response: slightly bugged eyes, and a mouth opening and closing with no sound coming out. Here’s why the question is so difficult to answer. We often don’t know what we actually want. Even if there’s a first fast answer, the question,
‘But what do you really want?’
will often stop people in their tracks.”
Being able to know what we want, articulate it respectfully, and then be willing to accept an answer– know that sometimes it will be “no–is a vital component for having healthy conversation and productive relationships. As a leader, being able to help others identify what they want is a good place to start.
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Thanks so much for sharing!
My Pleasure Karin! Thank you for your terrific “Guest Post!”