3 Great Questions Leaders Ask

September 15th, 2016 | Leadership

Guest Post by Lieutenant General (Ret.) R.L. VanAntwerp

After over 40 years of observing great and not so great leaders in the military, in government, in corporations, in education, and in sports, I can see some common threads shared by the great ones. They genuinely care for those that they lead, they serve more than they are served, they inspire and give energy more than they take out, when you have them you have them—even if it’s only for 10 minutes, and they ask great questions!

We often talk about feedback being the breakfast of champions. The challenge is that most people don’t know how to give it or get it. One way great leaders get it is by asking the right questions—questions that will give them something timely, specific, and actionable.

I’ve been thinking a lot about some questions that leaders could ask if they really want to show concern for their employees, want to improve how they serve their employees, and want to get some tangible, actionable advice from them. So here are three questions that I think every employee would love for you to ask them (and of course act on what they tell you!):

1. What can I do to make your working environment better so that you can give your all?

In answer to that question, one answer I got once was “get better gym equipment and give us time to use it.” That day our rendition of “Gold’s Gym” was born and we instituted a fitness program that cut our absences from sickness in half.

2. What can I do to help you serve the customer better?

Often the burden of serving the customer and “making the numbers” is squarely on those we lead. One answer I got to this question was “equip our Project Managers with laptops and the best PM software on the market and we will show you how we can run a project.” Within six months they had selected the software, every PM was issued a new laptop, and we had trained our cadre of PM’s. We saw marked improvement in quality and cost and schedule management.

3. What can I do to help you get a better work/life balance?

I hear lots of leaders talk about this one but do a very poor job of modeling it. In answer to this question, I was told that “few if any people were able to take their leave and schedule predictable vacations with their family.” We had many people who were in a “use or lose” leave situation because they hadn’t taken leave in over two years. We instituted a new policy that strongly encouraged everyone to take their full allotment of leave every year with at least one vacation being a full two weeks that leadership wouldn’t mess with.

So…Is it time you asked a few questions???

GeneralRLVanAntwerp

Lieutenant General (Ret.) R.L. “Van” VanAntwerp, a retired 3-star general known to most simply as General Van, retired from the Army after 39 years of service and most recently served as Chief of Engineers and Commanding General of the U.S Army Corps of Engineers (USACE). He was the senior military officer overseeing a $40+ billion program including most of the Nation’s civil works infrastructure and military construction on 250 Army and Air Force installations worldwide. As the USACE Commanding General, he was responsible for over 37,000 employees who provided engineering, project management, construction, and operation and maintenance support in nearly 100 countries around the world.

 

MORE RECENT POSTS

Just Ask and Miracles Happen

Excerpted from “All You Have To Do Is Ask” by Wayne Baker. Copyright © 2020 by Wayne Baker. All...

How Can You Help Someone Who is Grieving?

Guest Post by Margie Neugebauer Note from Bob:  Margie and her husband Duane are both longtime friends and...

Do you value learning in your organization? 

Guest Post by Dr. Eric Zabiegalski and Dr. Craig Filipkowski Note from Bob:  You may already know the story...

10 Questions Every Leader Is Afraid To Ask But Should

Guest Post by Molly Fletcher Originally Posted @ MollyFletcher.com  What leader doesn’t want to be more...

Three Simple Questions to Sharpen Your Goal Setting Skills

Excerpted from Chapter 16 of “Now That’s a Great Question.” Click HERE to listen to Chapter...

Want to lead through this crisis with emotional intelligence?

Guest Post by Joe Baker Consider current research and answer these four questions. Current research shows...

10 Questions to Ask Your Mom or Grandma on Mother’s Day

My Mom, Clara Tiede, was the best Mom I could have ever had.  With one year of Junior College she became a...

One thought on “3 Great Questions Leaders Ask

  1. Rick Coltman says:

    These 3 questions were so good! Thanks, Bob for sharing them. I hope you are well.

    – Rick

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.