Empathy is an essential ingredient of emotionally intelligent leadership and necessary to being a good coworker. But it is also tricky – especially when a deadline is looming or emotions are high.
Empathetic listeners are quiet and patient–especially when it’s hardest–and avoid jumping in to fill gaps in the conversation or impose their assumptions. When you become frustrated, lose your patience, tune out, or silently craft a snide rebuttal, ask questions to open up communication and create psychological safety.
As you listen, watch their body language and ask for details.
It takes a lot of effort not to let your negative feelings overwhelm you in the process. Still, sometimes the best strategy is the simplest one: Ask a question!
Excerpted with permission from the 5th Chapter of “When Everyone Leads” by Ed O’Malley and...
Happy Thanksgiving! Family and Friends are coming! Pumpkin Pies are baked! Turkey is ready to put in the...
Excerpted With Permission from Chapter 5 of “How To Talk About Jesus Without Looking Like an...
Guest Post by Jeffrey Davis Originally posted at Psychology Today Social psychology shows people are eager to...
Guest Post by Kevin Herring Originally Posted @ Ascent Management Consulting How can leaders increase...
Guest Post by Jeff Haden This works whether you’re trying to make a great first impression or deepen a...