Note from Bob: If you are a “Coach” or would like to be a “Coach” or would like to be able to “Coach” your Direct Reports, this is a “Must Have” book for your library. Keith not only gives you a sound coaching process, with great coaching questions, he has filled his book with “Dialogue” examples that will provide you with an understanding of exactly how each question can be used! Special thanks to Keith for graciously giving me permission to freely excerpt from his enlightening book!
My schools, university, and seminary trained me to teach, propose ideas, and find solutions. All Content. So, when someone brings a problem to me, my first impulse is to share my ideas on how to solve it. I was trained to provide answers (Content), not to help people find their own solutions (Process).
Asking questions is an excellent method for helping the other person listen to the Holy Spirit.
Questions naturally draw Content from the coachee. Questions cause the person to look within, look up, and look around for the answers.
The examples below illustrate different things that come up in conversations. The first sentence demonstrates how we might be tempted to share our Content, and the second sentence gives an example of a Process question that’s directed towards drawing Content from the other person.
Content Statement: Today we are going to work on your character.
Process Question: What result would you like from our conversation?
Content Statement: Here’s how I handled that situation.
Process Question: How have you handled this type of situation in the past?
Content Statement: There are three things you need to know about this.
Process Question: What is important for you to know about this?
Content Statement: I can give you a good book on that topic.
Process Question: Where could you find the information you need?
Content Statement: How about a huge poster in the shape of a monkey?
Process Question: What ideas do you have?
Content Statement: If I were you, I would sit him down and tell him everything.
Process Question: What options do you see?
Content Statement: I think you are realizing that more self-discipline is needed here.
Process Question: What insights occur to you?
Re: Action Steps
Content Statement: Here’s what I want you to do before next week.
Process Question: What will you do to move forward?
Content Statement: You should do that.
Process Question: What decisions do you need to make?
The power of coaching is in the Process. A coach empowers others by helping them to self-discover, gain clarity and awareness, as well as by drawing Content from them.
A good coach draws out what the Holy Spirit has put in.
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