Guest Post by Steve Fernlund
Much is written about being a leader who asks, and keeps asking the right questions. Hopefully that’s you—100%.
But you want people in your organization who will ask questions too. Tough, even annoying questions. And you better listen.
After thoughtful consideration, you’re beginning a new customer service policy, technology, or compensation plan.
You’ve consulted your advisers and they tell you it’s a great idea.
Your management team says you’re on the right track.
You think you...