The Secret

WHAT’S ON YOUR SCORECARD?

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WHAT’S ON YOUR SCORECARD?

Guest Post by Mark Miller

People love to keep score. Leaders help people keep score. These two facts both contribute to improved performance. However, improvement is not automatic; a key driver in the process is the scorecard. Today, I want to address the fundamental question every leader and every team has to struggle with: What’s on your scorecard?

On the surface, it seems like a simple question. In reality, it can be one of the most difficult and important questions a leader has to make. An effective scorecard enables a leader and the team to quickly identify critical...

5 IMPORTANT QUESTIONS TO ASK BEFORE YOU SPEAK

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5 IMPORTANT QUESTIONS TO ASK BEFORE YOU SPEAK

Guest Post by Mark Miller, V.P. Training and Development at Chick-fil-A

As leaders, you and I often have the opportunity to speak in public settings. These may be large events or small – formal or informal, internal audiences or external. Regardless of the context, I’ve found that the more questions I ask before I speak, the greater the impact I can have. Here are five of my favorites.

1. What is the topic? This matters for many reasons. Is it a topic you have spoken on before? Is this a topic that will require additional preparation? If additional preparation is...