Have you ever heard questions like these? (I am sure you have never asked them yourself )
- Why do we have to go through all this change?
- When is somebody going to train me?
- Who dropped the ball?
- When is that department going to do its job right?
- Who’s going to solve the problem?
- When are they going to tell us what’s going on?
John Miller, author of QBQ calls these kinds of questions “I.Q.” questions. No, not “Intelligent Quotient” questions but rather...