Guest Post by Linda Hill & Kent Lineback
From Harvard Business Review Blog Network
When is the last time you asked the group you manage, and the individuals in it, this simple question:
What can I do to help you be more effective?
What question could be more central to being a good boss? If you want to manage and lead successfully, you’ve got to know what the people doing the work need. So why not ask them?
But the truth is, this question is not asked by bosses nearly enough.
Have you ever heard questions like these? (I am sure you have never asked them yourself )
- Why do we have to go through all this change?
- When is somebody going to train me?
- Who dropped the ball?
- When is that department going to do its job right?
- Who’s going to solve the problem?
- When are they going to tell us what’s going on?
John Miller, author of QBQ calls these kinds of questions “I.Q.” questions. No, not “Intelligent Quotient” questions but rather...