Steve Fernlund

Who Asks Questions in Your Organization?

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Guest Post by Steve Fernlund Much is written about being a leader who asks, and keeps asking the right questions. Hopefully that’s you—100%. But you want people in your organization who will ask questions too. Tough, even annoying questions. And you better listen. After thoughtful consideration, you’re beginning a new customer service policy, technology, or compensation plan. You’ve consulted your advisers and they tell you it’s a great idea. Your management team says you’re on the right track. You think you…