Steve Fernlund

Who Asks Questions in Your Organization?

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Guest Post by Steve Fernlund

Much is written about being a leader who asks, and keeps asking the right questions. Hopefully that’s you—100%.

But you want people in your organization who will ask questions too. Tough, even annoying questions. And you better listen.

After thoughtful consideration, you’re beginning a new customer service policy, technology, or compensation plan.

You’ve consulted your advisers and they tell you it’s a great idea.

Your management team says you’re on the right track.

You think you...