So What’s Your Point?

Questions are Free for Billionaires Too

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Questions are Free for Billionaires Too

Excerpted with the permission of the authors from Chapter 10 of So, What’s Your Point?

I (James) was honored to serve on the Board of Directors of the Best Buy Company for fourteen years.  Rated by Forbes in 2004 as the best managed company in America, the founder was billionaire Dick Schulze.  He had a high school education, but I learned more about business from him than any business professor.

How could he enjoy such incredible success without a business degree?  He answered that question for me one day in 1994.  During a board meeting, I asked what Best Buy was...

All Statements Can Become Questions, Can’t They?

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All Statements Can Become Questions, Can’t They?

Excerpted with the permission of the authors from Chapter 10 of So, What’s Your Point?

As illustrated in the sub-title above, you can convert almost anything you want to say into a question.  When you pose a question, some very interesting dynamics occur.  For purposes of comparison, let’s observe two conversations.

Suppose I visit Susan, the vice president of finance at the Widget Manufacturing Company, and during our discussion I say, “You know, Susan, you ought to have your financial analysts using spreadsheet software on their personal computers .” ...

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