Serving Performs

Are you and your team listening carefully and learning continuously from the people you serve?

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Are you and your team listening carefully and learning continuously from the people you serve? thumbnail

Excerpted from “Dare to Serve” by Cheryl Bachelder

We listen carefully and learn continuously.  Don’t assume, because you are intelligent, able, and well-motivated, that you are open to communication, that you know how to listen.   Robert K. Greenleaf, Servant Leadership 

A few years ago, we presented a new design for remodeling Popeyes restaurants. We took ten franchise owners to see the prototypes of the new building and...