Poynter Institute

Jill Geisler’s Top Ten Coaching Questions

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Jill Geisler’s Top Ten Coaching Questions

Excerpted from chapter 11 with the permission of the author & publisher of Work Happy – What Great Bosses Know by Jill Geisler Jill Geisler’s Top Ten Coaching Questions:  How can I help you?  It’s a friendly opening line- with a purpose.  It’s designed to get people to state their goal at the very start of the conversation.  Too often, people say, “Can I run something past you?” and launch a long story while you figure out where all this is going.  “How can I help you?” leads them to give you a headline in advance.  It can expedite the…

Stop Fixing, Start Coaching

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Stop Fixing, Start Coaching

Excerpted from chapter 11 with the permission of the author & publisher of Work Happy – What Great Bosses Know by Jill Geisler I’ve discovered among the many managers I’ve encountered: There are too few coaches and too many fixers. Fixers aren’t bad bosses mind you.  They are responsible managers who care about quality, but they do far more telling than teaching.  If there were a Fixer’s Creed, it would be this: Bring me your problems and I will give you solutions…