Popeyes

Are you and your team listening carefully and learning continuously from the people you serve?

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Excerpted from “Dare to Serve” by Cheryl Bachelder We listen carefully and learn continuously.  Don’t assume, because you are intelligent, able, and well-motivated, that you are open to communication, that you know how to listen.   Robert K. Greenleaf, Servant Leadership  A few years ago, we presented a new design for remodeling Popeyes restaurants. We took ten franchise owners to see the prototypes of the new building and…

Dare to Serve

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Note from Bob:  You are going to want to buy this book!  About 10 days ago my friend Cheryl Bachelder, CEO of Popeyes sent me an advance copy of her new book “Dare To Serve” which became available today!  I devoured it!  I have read many great books on Servant Leadership – but Cheryl’s book <a style="color: #2cafdb;" href="http://www.amazon.com/Dare-Serve-Superior-Results-Serving/dp/1626562350"...

Tell Me the Why

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Guest Post by Cheryl Bachelder Observation: When our toddler children asked us the “why” question all day long we thought it was charming. It meant they were curious, smart, and exploring the world to learn new things. Then we got to the workplace as adults and things changed. Those people asking “why” questions all day long became annoying and problematic. Their questions became pesky interference in our plan to get the job done fast. Wonder “why” that is so? Over the weekend, I was reading Kouzes and Posner’s recent book, <a...