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For leaders, sometimes the best answer is a question

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Guest Post by Joni S. Naugle

If you’ve been in a management position, I’m sure you can relate to this scenario. You are at your desk working on a project and facing a tight deadline. You really should close your door to prevent interruptions. However, your “open door” approach with your team keeps you from pushing it closed.

Then it happens. Someone on your team appears at your door and says “Do you have a minute, I have a question?”

In a fleeting second, you have conflicting thoughts. You don’t want to stop your train of thought, yet you have an...