managing

What’s your I.Q.? (No, not your Intelligence Quotient, Your Incorrect Question Quotient?)

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What’s your I.Q.?  (No, not your Intelligence Quotient, Your Incorrect Question Quotient?) thumbnail

Have you ever heard questions like these?  (I am sure you have never asked them yourself )

  • Why do we have to go through all this change?
  • When is somebody going to train me?
  • Who dropped the ball?
  • When is that department going to do its job right?
  • Who’s going to solve the problem?
  • When are they going to tell us what’s going on?

John Miller, author of QBQ calls these kinds of questions “I.Q.” questions.  No, not “Intelligent Quotient” questions but rather...

4 Questions Excellent Leaders Ask Underperforming Employees

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Guest Post by Lee Colan

Have underperforming employees? Learn what to ask them in order to boost performance.

Asking questions is the most powerful, yet underutilized, tool you carry as a leader. Questions force your team to think. Questions reveal assumptions and thought processes by the answers they elicit. Questions start a dialogue. Questions involve the other party in creating solutions, which builds commitment to those solutions. It all starts with questions leaders ask.

Here...

Why Should Managers Do More Coaching?

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Guest Post by Martha Duesterhoft

A study conducted by Bersin & Associates, showed that organizations with senior leaders who coach effectively and frequently improve their business results by 21% as compared to those who never coach. Many people are unsure what is different about a coaching approach, so let me outline some key descriptors:

Coaches take an Ask vs. Tell approach.  Don’t tell the employee what to do, instead ask powerful questions.  This allows the employee to create their own solutions.  When they go through the thought process to get to resolution,...

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