manager

What’s your I.Q.? (No, not your Intelligence Quotient, Your Incorrect Question Quotient?)

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What’s your I.Q.?  (No, not your Intelligence Quotient, Your Incorrect Question Quotient?) thumbnail

Have you ever heard questions like these?  (I am sure you have never asked them yourself )

  • Why do we have to go through all this change?
  • When is somebody going to train me?
  • Who dropped the ball?
  • When is that department going to do its job right?
  • Who’s going to solve the problem?
  • When are they going to tell us what’s going on?

John Miller, author of QBQ calls these kinds of questions “I.Q.” questions.  No, not “Intelligent Quotient” questions but rather...

Why Should Managers Do More Coaching?

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Why Should Managers Do More Coaching? thumbnail

Guest Post by Martha Duesterhoft

A study conducted by Bersin & Associates, showed that organizations with senior leaders who coach effectively and frequently improve their business results by 21% as compared to those who never coach. Many people are unsure what is different about a coaching approach, so let me outline some key descriptors:

Coaches take an Ask vs. Tell approach.  Don’t tell the employee what to do, instead ask powerful questions.  This allows the employee to create their own solutions.  When they go through the thought process to get to resolution,...

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