Guest Post by Mark Goulston
You may have heard the saying, “When you’re in love, smoke gets in your eyes.” Well when you’re talking, smoke gets in your eyes and ears. Once you’re on a roll, it’s very easy to not notice that you’ve worn out your welcome. You may not even realize that the other person is politely trying to get a word in, or subtly signaling that they need to be elsewhere (possibly, anywhere else if you have been really boring).
There are three stages of speaking to other people. In the first stage, you’re on task, relevant and concise. But then...
Guest Post by Edward Elliott
Walking between flights at Newark Liberty Airport today, a woman standing at a sales kiosk spoke to me, “Sign up for our credit card. 30,000 frequent flier miles for signing. Wouldn’t you like a free flight?”
“I already have your card.”
“Sign up for our credit card,” she said – again.
She hadn’t listened to my answer.
It’s embarrassing. You ask a question. You’re being polite – maybe not interested in the answer. Your friend answers, and you follow with silence. What did he say? Oops. Awkward. And the...
Guest Post by Karen Zando
“How do I ask powerful questions?” is something I am asked frequently.
I sense people hope I will provide a formula or, better yet, a list of questions that can be used when a coaching opportunity arises. This presupposes the power of the question is in its construction when in reality the real power is found in the way it relates to the person being coached (PBC) in the moment we are coaching. What is a powerful question one day may be far less powerful on another day or with another person because it does not meet them in the present...