The 9 Questions Leaders Ask

18 04 2013

Guest Post by Rob Myers

A friend recently commented on a post where I stated that great leaders ask great questions. In fact, I believe that to be the bulwark of their mission. But what kinds? Here are a few from the top of my head:

9 Critical Questions

  1. Who are we and who do we want to be as an organization? Everything flows from this question and its importance shouldn’t be overlooked – and it begs the next one…
  2. What does that look like in practice? If we’re going to do it, we should have an idea of what we’re aiming at.
  3. What does success look like in this instance? How do we know if we’ve achieved our mission? If we don’t know there’s not much point in pursuing it.
  4. What traits does an organization possess that we aspire to be? Who are our role models? Is there someone doing it incredibly well already? What do we want to adopt from what they’re doing?
  5. What’s the craziest thing you’d do if you owned this company? Often times asking questions without the limits of rational conditions gets the mind to say things it wouldn’t normally. Pick at the thread and trace it back to the underlying point of the statement – see what it’s trying to say.
  6. Does this fit our mission? Southwest airlines is famous for being “The low cost airline” so their CEO famously stated they wouldn’t  add salads on a flight from Vegas to Seattle as it didn’t fit the mission. What are we doing that’s outside our mission?
  7. Why are we doing this and not something else? A number of factors pop up that make us do things: pride, ease, cost, budgets, etc…. this can be a great moment to educate our team by explaining the thought process of what we do and why.
  8. If you were a client/customer would you buy this? How would you feel about the policy/practice? It can be a good reflection to see how our decisions affect others and if we’d be OK with them. It may seem small internally, but it always resonates outward.
  9. What’s our guiding philosophy say in regards to this proposal? A leader is never done wondering if their current practices are in alignment with the companies goals and ethos.

Ultimately, I think the leader is tasked with keeping forever in mind the ultimate goals and philosophy of the organization and further charged with keeping them sacred – to make sure that everything taken on comports with that world view. Or, if confronted with a new situation that compels change of the founding philosophy, to make the hard changes and sell them to the rest of the team.

As always, nothing important happens without meaningful communication.

So what which questions do you think your group should ask, often?

Rob Myers

Rob Myers describes himself:  ”I’m a passionate, battle-tested veteran of the Student Housing world. Relocating from Gainesville, FL (to Orlando) where I spent the last 12 years innovating and renovating, anything and everything, I’m excited for my latest opportunity: turning around a 20 year old Student Housing facility through inspired leadership and a 2.5 Million renovation.  When I see communities sliding into chaos and disrepair like a run away wagon towards a cliff, I can’t help but race to it, jump aboard, and steer it away from the abyss. That’s exciting, and I am nothing if not excitable.”  You can connect with Rob on his blog:  MyStudentApt.com

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How Can We Do This in a Way That Will “Guarantee It’s Failure?”

15 04 2013

Brainfreeze Icee

Does your team ever experience “Brain Freeze?”  You ask your team to think with you about all the items essential to the “Success” of the BIG GOAL/PROJECT you are working on and suddenly it appears that the whole team has just drank an “ICEE” way too fast!

Here is a question that will “Melt” that “Brain Freeze” and turn that “ICEE” into a “Hot Drink:”

How can we do this in a way that will “Guarantee It’s Failure?” 

Guaranteed to Fail 1

You will see your team come alive!  They will love your question!  They may all begin talking at once!   You will quickly have a long list of all the ways to “Guarantee the Failure” of your BIG GOAL/PROJECT!

Failure Success down-up

Next Question:  So if we now know what it will take to “Guarantee the Failure” of our BIG GOAL/PROJECT what do we have to do to “Guarantee the Success?”

It will really is the “same list” isn’t it?  For example if “Never ask our customers for input” will “Guarantee it’s Failure” then “Asking our customers for their input” would help “Guarantee its Success!”

You also get Two BONUSES:

  1. What is the #1 Energy Drainer in Brainstorming?  You are 100% right – the guy who instantly responds to a brainstorming idea with “That will never work!”  Good News:  That guy in particular will love adding to the list of what won’t work!  
  2. You will get a longer list of “Critical Elements” you might have otherwise missed.

When might be your first opportunity to use “How can we do this is a way that will ‘Guarantee it’s Failure?’” to thaw the brains of your team?

Will you please do me a favor?  Will you please report back how it worked?

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Are You Engaged or Exhausted?

11 04 2013

Guest Post by  

Right now in the workplace, are you engaged or exhausted?

Too often today when I work within organizations their staff are exhausted and morale is low.  It’s as if a sense of fear has crept into the work place; very often because of the changes that are currently happening all around the world; stock markets crashing, the recent volcanoes erupting in parts of the world and many large organizations crumbling.
CEOs 2

I was recently working with a group of CEO’s and one gentleman replied to my question by saying he was engaged and exhausted all in one.  My reply was Do you think that people around you don’t know you’re exhausted?  Do you think you can hide it?’  In that moment the gentleman paused and said ‘it’s time to stop pretending, I need to take a long overdue holiday and relook at my values and the current values of the company’.

For a moment there was a silence in the board room, then a huge round of applause for the gentleman who had the courage to be vulnerable and through his vulnerability he allowed everyone around him to stop pretending and have an honest conversation.

Where right now in your life do you need to stop pretending and have an honest conversation?

Three Questions:

• Ask yourself the hard question, are you engaged or exhausted in work and life?
• Are you clear on who you are and what’s important to you?
• Have you enough down time built into your day?

Molly Harveys Photo IMG_1195

Molly Harvey is one of the world’s most trusted advisers on Leadership and Culture Change. She is known for her no nonsense thought provoking approach, speaking from the heart and personal experience. Her motto is ‘Don’t talk about it, just be it’. Internationally recognized, she leads corporations and their people to a whole new level of leadership and has been described as “a motivational speaker who can help people do what most of us imagine is a gift bestowed only to the Richard Bransons, Tony Blairs and Paul McCartneys of this world; she can help people visualize.”

You can connect with Molly at: Molly Harvey

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My Top 10 Favorite “Leading With Questions” Books

8 04 2013

One Year LWQ Anniversary

This is the Final of 3 – One Year Anniversary Celebration Posts!

The First Celebration Post shared the Top Five Most Read Posts from Year One

The Second Celebration Post shared My Top 10 Favorite “Leading with Questions” Quotes 

Today’s post answers a question I am frequently asked:  What are your favorite “Leading with Questions” books?  

I have almost 50 “Question” type books in my book case and have gained wisdom from each!  So coming up with a “Top 10″ list is a challenge – albeit a fun one!   As you will see I had a hard time narrowing my list to just 10 books – so I cheated and added several “Honorable Mentions!”

Personal Note to all the authors: Each of you have contributed significantly, not only to my leadership, but the leadership of many!  Thank you very much for sharing your wisdom with all of us!  You will be pleased to know that I have not only read your book – I have bought multiple copies to pass on to my associates and friends.  Thank you for your friendship!  May God’s hand of blessing be on each of you!

Enjoy:

LWQ Top 10 Book Slide 1

LWQ Top 10 Book Slide 2

LWQ Top 10 Book Slide 3

LWQ Top 10 Book Slide 4

LWQ Top 10 Book Slide 5

LWQ Top 10 Book Slide 6

LWQ Top 10 Book Slide 7

LWQ Top 10 Book Slide 8

LWQ Top 10 Book Slide 9

LWQ Top 10 Book Slide 10

LWQ Top 10 Book Slide 11

LWQ Top 10 Book Slide 12

LWQ Top 10 Book Slide 13

LWQ Top 10 Book Slide 14

LWQ Top 10 Book Slide 15

LWQ Top 10 Book Slide 16

LWQ Top 10 Book Slide 17

What are one or two of your favorite “Leading with Questions” type books?

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Thanks for Celebrating the One Year Anniversary of http://www.leadingwithquestions.com with me!  

It is my honor to help you sharpen your “Leading With Questions” skills!  

When Leaders Grow Everybody Wins!

Sincerely,

Bob Tiede 3-13

Bob Tiede 





My Top Ten Favorite “Leading with Questions” Quotes

4 04 2013

LWQ 1 Year An

My Top Ten Favorite “Leading with Questions” Quotes:

Personal Note:  I love “Quotes!”  When I tried to narrow a collection of over 90 “Leading with Questions” quotes down to my “Top Ten” I simply had a hard time eliminating some of my favorites, so I asked myself a question:  “What should I do?” and quickly came up with a solution – I added four “Honorable Mentions!”

Honorable Mention:

LWQ 94 Andrew Sobel

Honorable Mention:

LWQ 95 Beverly Kaye and Julie Winkle Giulioni

Honorable Mention:

LWQ 92 Eric Schmidt

Honorable Mention:

LWQ Q Michael Dell

#10

LWQ Q 37 Jack Welch

#9

LWQ Q 68 Calvin Cooledge

#8

LWQ Q 28 Naguib Mahfouz

#7

LWQ 96 Bobb Biehl

#6

LWQ Q 22 Lou Holtz

#5

LWQ Q 30 Isidor Isaac Rabi

#4

LWQ Q 2 Dale Carnegie

#3

LWQ Q 34 Henry David Thoreau

#2

LWQ Q 58 King Solomon

#1

LWQ Q 60 Jesus

And of course my “Most Favorite – Leading with Questions” quote is the one included in the banner at the top by Peter Drucker! (so that would make 15 favorites)

What are one or two of your favorite “Leading with Questions” quotes?

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Thanks for Celebrating the One Year Anniversary of http://www.leadingwithquestions.com with me!  

It is my honor to help you sharpen your “Leading With Questions” skills!  

When Leaders Grow Everybody Wins!

Sincerely,

Bob Tiede 3-13

Bob Tiede 





Who is Celebrating Their First Anniversary?

1 04 2013

LWQ One Year Anniversary

1.       There is Only One Question That I Ask

2.       Can You Answer Three Questions Asked by Leo Tolstoy?

3.       Would You Like To Know How the Walt Disney World Textile Services Lowered Their Annual Employee Turnover Rate from 85% to   less than 10%?

4.        Would You Like to Know the Story Behind Sixty-Two Things I’ve Learned from Josh McDowell?

5.        Would You Like to Know the Four Questions One Consultant Uses to Make a Six Figure Income?

Gold Nugget

Goal:  Each post has the goal of providing you with one Gold Nugget to “Help You Sharpen Your ‘Leading with Questions’ Skills.”

What has been the most fun?   It has been hearing from colleagues and new friends from around the globe who have shared the great response(s) they received when they used one (or more) of the questions they have read on  ”leadingwithquestions.”

Gratitude:  You are at the top of my “Gratitude List!”  Thank you so much for subscribing/reading/applying/sharing my blog!  I am also so grateful for all who have authored “Guest Posts” and for all the Authors who have given permission to “Excerpt” from their books!

Who do you think has learned the most?   Of course that would be me!   My day job is helping develop the next generation of leaders for Cru.  Not only am I asking better questions, I am also developing “Social Media” skills to help me better connect with those I am seeking to develop!

Would you please consider giving me a gift in honor of the “One Year Anniversary” of “leadingwithquestions”?  (Bet you didn’t see that coming)  Would you please give me “The Gift of Your Wise Feedback?”   In the “Comment” section below, would you please share:

  • Start – What should I “start” doing?
  • Stop – What should I “stop” doing?
  • Continue - What should I “continue” doing?

Thank You for your gift!  (please feel free to answer just one or two or all three or share anything you are thinking)

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Please continue to forward to me anything you come across related to “Asking Great Questions.” 

It is my honor to help you sharpen your “Leading With Questions” skills!  When Leaders Grow Everybody Wins!

Sincerely,

Bob Tiede 3-13

Bob Tiede 

 





What Do You Need to: Start – Stop – Continue?

28 03 2013

Guest Post by Frank Lio

Picture

This exercise is a great way to pause, be mindful, reflect, and take action.  We use the Start/Stop/Continue method to discuss processes, values and behaviors at work. I initially thought that it was corny but have learned to embraced it for its simplicity and results and now even apply it to my personal life.

It’s very useful for creating respectful, honest and meaningful communication in group meetings.Choose a topic, behavior, situation, or subject for discussion, e.g. Sales Support, Customer Communication, Being Respectful, etc. and then follow the next three steps:

Step 1. START - List things/behaviors that would be beneficial to START doing.
Step 2. STOP - List things/behaviors being done that that are not working (I/we should STOP doing them).
Step 3. CONTINUE - List things/behaviors currently done that should CONTINUE being done.

It’s that simple!  For groups, you can use a whiteboard with the 3 headers (Start/Stop/Continue) on three separate blank sections and fill in the sections together, or dedicate 3 separate flip charts for each discussion topic. You may want to start with a particular section (recommended) or you can jump back and forth depending on what thoughts come to mind.  You may also want to break a large group into 3 subgroups with each smaller group tackling one section and then have all three subgroups share their work in a final wrap-up discussion.

Here’s my (short) example reflecting on my role as a Husband (I am definitely a work in progress):

Picture

The technique may seem rather simplistic but it is proven and works. A worksheet with instructions is available here for download.
Frank Lio

Frank Lio is a Product Manager, Strategist, and Change Agent in the Hi-Tech industry. His growing track record of successes include creating 3 winning software products, leading nationwide seminars, and turning around failing businesses.  He is currently serving a dual role as Product Manager and Business Team Support Manager at Instron ITW.

You can connect with Frank on his blog:  Frank Lio
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What Are You Tolerating?

25 03 2013

Guest Post by Pam Smith   What You Tolerate

All of us put up with things that we know if we would just address them head on it would help reduce the feeling of stress and being overwhelmed.

So why do we tolerate things?  I think it’s because we believe that we don’t have the time or the energy to take care of things that we position as just annoyances because in the big scheme of things, they aren’t that big.  Actually, things that we tolerate might not be big, but they have power. We allow them to keep us from repurposing the negative energy that it takes to keep them in our life into the positive energy that can be used in pursuing our goals.  Tolerations are energy drainers and goal preventers.

  • They show up in work.  Why are you tolerating that pile of papers?
  • They show up in your home.  Why are you tolerating that leaky faucet…that squeaky door?
  • They show up in your habits. Why are you tolerating a work schedule that doesn’t include self-care?

And, here comes a biggie:  They show up in your relationships.  Why are you tolerating a relationship that pulls life from you?  Why are you tolerating the power that a person has over you when you know that there is one necessary conversation you need to initiate? Did you feel an energy drain just by reading the list? So, let me ask you:

  • What are you tolerating?
  • What would it look like if you were no longer tolerating it?
  • What is the one thing you know you need to do to remove this energy drain and when will you do it?

These are also great questions to ask your team:

  • What are they tolerating?
  • Or what are you as a team tolerating?

Pam Smith and 9 Ways _________________________________________________________________________________ Pam Smith – VP for Student Advancement, Biblical Seminary www.biblical.edu Author of: Nine Ways Woman Sabotage Their Careers

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How Do You Do Success?

21 03 2013

Guest Post by Greg Stoughton 

An approach to coaching that I have found effective is to help a person explore how he or she does success? We each have patterns and preferences for how best we work to get things done. But most of us haven’t made time to give thought to our most effective practices.

Let me provide you a bit of context for the narrative of a coaching time that follows. Many colleagues and I are part of a mission organization where we have the privilege of recruiting a personal ministry partner team (individuals, families and businesses) to pray, finance and come alongside us in ministry. Sometimes, that can be of some challenge. The colleague I coached was in a season of support need.

Our coaching session that day went something like this.

listening5_full

Me:  Thanks for your desire to meet. Let’s pray and see what work God would have us to do today?

Colleague: Sounds good. (Prayer)

Me: Ideally, what would you like to see happen in this time? Where are you feeling stuck?

Colleague: I want to see us our family (in ministry) at full financial support. With our daughter two years of age, another child due soon, and then sensing God’s call toward a two-year overseas assignment, our felt need is creating some stress. It feels overwhelming. We need about $2,000/month of added funding. I want to trust God by faith, and do our part, but lately we haven’t been too successful in seeing results.  

Me: Great. Not that I ‘m excited to hear that you need support and that you are struggling. I’m sorry for that. But that your focus is clear of what you need to do. Would you grant me permission to come alongside you and to ask some questions, making a couple of observations along the way?

Colleague: Absolutely. That’s why I am here.

Me: Great. Let’s get started. In order to move forward, I’d like first to take you back some.  Clearly, you’ve experienced some past success. You’ve graduated. You’ve found and kept a job. You’ve found a wife. You’re in pretty good physical shape, and you’re fruitful in your service of the Lord. Well done.

Colleague: Thanks. That feels good to hear.

Me: Can you think back to a time when you faced a big challenge that with God you experienced success—a time when you overcame a challenge of some significance (allow wait time). Take a moment to identify one of those times.

Colleague: I got it. Do you want me to tell you what it is?

Me: You can if you’d like, but you don’t have to. Your choice; just be sure that you have a clear picture of the situation, or event or season, in your mind.

Colleague: I can share it with you. I brought a $10,000 debt, and some IRS complications, into my marriage. Three years later, we were debt free.

Me: Fantastic. That’s great! Now let’s think as to how you went about taming that beast. That’s a big goal. Where did you begin?

Colleague: My wife and I got away for a weekend to plan. We prayed and talked about steps that we would need to take to bring about the desired change.

Me: Great. It’s good to pray, and it sounds like you started with a plan. What could you tell me about that plan?

Colleague: It was a pretty detailed plan. We stated our vision. We identified a number of goals that we then broke down into smaller steps. We had a timeline of how much debt we hoped to eliminate—how and by when. 

Me: How then did that work for you? Did it help you to experience success?

Colleague: It did. 

Me: Super.  So what else besides a plan guided you toward success?

Colleague: You mean, like where did I work?

Me:  Sure.

Colleague: I focused best on this task at my office at home. I needed a quiet place where I could think lots and focus. I remember many nights going up to the office and closing the door. There I would open an Excel spreadsheet on my computer where I could remind myself of the vision, see where we were in the process—what we needed to do next. I tracked our progress on the Excel spreadsheet.

Me: Great. What else?

Colleague: Most evenings I had a cup of decaf coffee with me in my favorite mug. Does that count? And most nights I listened to some background music—a little 80s rock, on low, of course.

Me: Of course; perfect.

Colleague: We tried to just take it one bite at a time—not do it all at once. My wife and I both knew it would take some time, and I think that we gained confidence as we were able to note small steps of progress.

Me: Great job. So now, let’s picture for a moment your family being at full support.  What would that feel like?

Colleague: Fantastic. I think we would feel much peace as opposed to the constant pressure that now surrounds us both.

Me: It sounds like you really want to see this happen. (We took a little time to brainstorm some of what he felt had led to recent “stops” and “starts” to get to this goal. I then shifted his focus.

Me: You have a mountain to climb. But you have climbed peaks before. To move forward, let’s once more look back:  What can you draw from your prior “success” (eliminating debt) to this challenge? Give thought to the way you work—to your patterned preferences of what most often is part of how you do success.

Colleague: Well, I would guess that my wife and I need to get away and develop a thorough plan. We need a plan with some specific short-term goals.

Me: Definitely. That’s where you start. What else? From having his computer open to an Excel spreadsheet (goal in sight) to closing his home office door for greater privacy, to having fresh decaf and soft 80s music in the background, we cited many items common to how he best works. We seemed nearly done, when God’s Spirit provided him one last, huge “A-HA.”

Colleague:  I have been going about this all wrong, haven’t I? 

Me: You tell me. What do you mean?

Colleague: I have totally cut my wife out of this process. We solved that financial crisis together. She tells me that she wants to help with our support, and I know that she has great strengths in areas that I don’t, but I have kept her on the sidelines.

Me: Wow! Now that’s quite a revelation. So she’s part of your personal success strategy. That’s terrific. What do you think it might look like for her to be more involved? With fresh enthusiasm, he shared some specific roles that she played to help cancel their debt. He began to see how they could leverage her strengths, too, for greater success. But to do so, they would need to get away to plan and clarify their roles.

Post Script About six months have passed. They have both expressed repeated thanks as together they are now making progress toward a goal that they now both own. She casts big-picture vision of the ministry, and she writes all of their newsletters and notes. He dials the phone for the appointments, schedules the trips, and closes the deal on their face-to-face meetings. Today, they are close to being at full support.  And I get the joy of knowing that a colleague in ministry is retained and re-energized—not by me telling him what he should  do, but by simply helping him to discern some personal practices as to how best he does success.

Conclusion To help another determine their personal “success” strategy, lead with questions:

  • Questions of the challenge itself (The plan? The statement of vision? Specific goals? Benchmarks?)
  • Questions of what motivates?
  • Questions of process or sequence (What first? What next? Then what?)
  • Questions of the environment (Where is it that he or she works best? Is music present? Food? Beverages? Room temperature? Technology?)
  • Questions of resources, systems or helps? (Is there a preference for working alone, with a spouse, or in groups that helps maximize success? Books? Web? Mentor or Coach? Accountability structure?)
  • Questions to help another identify—and then leverage—their personal strengths.

Why not give it a shot? Coach a client or colleague of yours toward discovering his or her personal strategy for success. Why not start with yourself? Pause long

 Greg Stoughton Family
Greg Stoughton has served with the ministry of Campus Crusade for Christ/Cru for 21 years. He presently provides communications support to Cru president Steve Douglass and the Executive Leadership Team. You can read more of his personal story and life experiences at MyMissingFingers.com
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What Has Become Clearer…?

18 03 2013

Guest Post by Mark Miller

There are many great questions in the universe. I continue to be amazed at the power of questions to take us places we’ve never been before. I’ve written previously about some of my favorite questions, but this post is about one that had fallen off my radar and now, it’s back.

 

”What has become clearer to you?”

My friend and mentor, Howard Hendricks, introduced me to this question many years ago. I’ve never asked him if this was an original question or if he got it from someone else. Regardless, this is an outstanding question. Our brains have the awesome ability to synthesize vast amounts of information – if we prompt it to do so.

This is a fun question to ask others, but it can also have great value if we ask ourselves! This question can prompt you to do at least three things of value.

Stop – Life moves fast. The world moves fast. We move fast. We all miss stuff. For me, insight is almost always preceded by stopping. It may not sound like a big deal – try it. Stop – listening to your ipod, talking on your cell phone, listening to the radio – for just an hour and see what happens. Who knows, maybe you’ll be able to move to step two…

Reflect – This is a really good thing. After we’ve stopped the merry-go-round of our lives, even if just for a few moments, we can think; we can reflect; we can consider things that we have missed while moving so quickly.

Articulate Our Thoughts – Having stopped and reflected, we now have a point-of view that others can consider, benefit from, challenge and perhaps enhance. Who knows, if we’re fortunate, our ideas may transcend the realm of random thoughts and become a reality. As a general rule, ideas that cannot be articulated cannot be achieved.

What has become clearer to you recently?

Mark Miller is the V.P. Training and Development at Chick-fil-A and a best-selling author and communicator.

Mark Miller’s Books:

Would you like the link to Mark’s blog? greatleadersserve

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