Jim Whitt

Six magic words: What can I do to help?

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Guest Post by Jim Whitt

I was on a packed flight on small commuter jet flying from Garden City, Kansas to Dallas. The flight attendant was frantically trying to cover all the bases required to get the plane off the ground. In the bulkhead seat two rows in front of me was an elderly woman who insisted on keeping her bag on the floor which of course was against regulations.

There is only one flight attendant on these small jets and this attendant was losing her cool. The...