How Do You Do Success?

21 03 2013

Guest Post by Greg Stoughton 

An approach to coaching that I have found effective is to help a person explore how he or she does success? We each have patterns and preferences for how best we work to get things done. But most of us haven’t made time to give thought to our most effective practices.

Let me provide you a bit of context for the narrative of a coaching time that follows. Many colleagues and I are part of a mission organization where we have the privilege of recruiting a personal ministry partner team (individuals, families and businesses) to pray, finance and come alongside us in ministry. Sometimes, that can be of some challenge. The colleague I coached was in a season of support need.

Our coaching session that day went something like this.

listening5_full

Me:  Thanks for your desire to meet. Let’s pray and see what work God would have us to do today?

Colleague: Sounds good. (Prayer)

Me: Ideally, what would you like to see happen in this time? Where are you feeling stuck?

Colleague: I want to see us our family (in ministry) at full financial support. With our daughter two years of age, another child due soon, and then sensing God’s call toward a two-year overseas assignment, our felt need is creating some stress. It feels overwhelming. We need about $2,000/month of added funding. I want to trust God by faith, and do our part, but lately we haven’t been too successful in seeing results.  

Me: Great. Not that I ‘m excited to hear that you need support and that you are struggling. I’m sorry for that. But that your focus is clear of what you need to do. Would you grant me permission to come alongside you and to ask some questions, making a couple of observations along the way?

Colleague: Absolutely. That’s why I am here.

Me: Great. Let’s get started. In order to move forward, I’d like first to take you back some.  Clearly, you’ve experienced some past success. You’ve graduated. You’ve found and kept a job. You’ve found a wife. You’re in pretty good physical shape, and you’re fruitful in your service of the Lord. Well done.

Colleague: Thanks. That feels good to hear.

Me: Can you think back to a time when you faced a big challenge that with God you experienced success—a time when you overcame a challenge of some significance (allow wait time). Take a moment to identify one of those times.

Colleague: I got it. Do you want me to tell you what it is?

Me: You can if you’d like, but you don’t have to. Your choice; just be sure that you have a clear picture of the situation, or event or season, in your mind.

Colleague: I can share it with you. I brought a $10,000 debt, and some IRS complications, into my marriage. Three years later, we were debt free.

Me: Fantastic. That’s great! Now let’s think as to how you went about taming that beast. That’s a big goal. Where did you begin?

Colleague: My wife and I got away for a weekend to plan. We prayed and talked about steps that we would need to take to bring about the desired change.

Me: Great. It’s good to pray, and it sounds like you started with a plan. What could you tell me about that plan?

Colleague: It was a pretty detailed plan. We stated our vision. We identified a number of goals that we then broke down into smaller steps. We had a timeline of how much debt we hoped to eliminate—how and by when. 

Me: How then did that work for you? Did it help you to experience success?

Colleague: It did. 

Me: Super.  So what else besides a plan guided you toward success?

Colleague: You mean, like where did I work?

Me:  Sure.

Colleague: I focused best on this task at my office at home. I needed a quiet place where I could think lots and focus. I remember many nights going up to the office and closing the door. There I would open an Excel spreadsheet on my computer where I could remind myself of the vision, see where we were in the process—what we needed to do next. I tracked our progress on the Excel spreadsheet.

Me: Great. What else?

Colleague: Most evenings I had a cup of decaf coffee with me in my favorite mug. Does that count? And most nights I listened to some background music—a little 80s rock, on low, of course.

Me: Of course; perfect.

Colleague: We tried to just take it one bite at a time—not do it all at once. My wife and I both knew it would take some time, and I think that we gained confidence as we were able to note small steps of progress.

Me: Great job. So now, let’s picture for a moment your family being at full support.  What would that feel like?

Colleague: Fantastic. I think we would feel much peace as opposed to the constant pressure that now surrounds us both.

Me: It sounds like you really want to see this happen. (We took a little time to brainstorm some of what he felt had led to recent “stops” and “starts” to get to this goal. I then shifted his focus.

Me: You have a mountain to climb. But you have climbed peaks before. To move forward, let’s once more look back:  What can you draw from your prior “success” (eliminating debt) to this challenge? Give thought to the way you work—to your patterned preferences of what most often is part of how you do success.

Colleague: Well, I would guess that my wife and I need to get away and develop a thorough plan. We need a plan with some specific short-term goals.

Me: Definitely. That’s where you start. What else? From having his computer open to an Excel spreadsheet (goal in sight) to closing his home office door for greater privacy, to having fresh decaf and soft 80s music in the background, we cited many items common to how he best works. We seemed nearly done, when God’s Spirit provided him one last, huge “A-HA.”

Colleague:  I have been going about this all wrong, haven’t I? 

Me: You tell me. What do you mean?

Colleague: I have totally cut my wife out of this process. We solved that financial crisis together. She tells me that she wants to help with our support, and I know that she has great strengths in areas that I don’t, but I have kept her on the sidelines.

Me: Wow! Now that’s quite a revelation. So she’s part of your personal success strategy. That’s terrific. What do you think it might look like for her to be more involved? With fresh enthusiasm, he shared some specific roles that she played to help cancel their debt. He began to see how they could leverage her strengths, too, for greater success. But to do so, they would need to get away to plan and clarify their roles.

Post Script About six months have passed. They have both expressed repeated thanks as together they are now making progress toward a goal that they now both own. She casts big-picture vision of the ministry, and she writes all of their newsletters and notes. He dials the phone for the appointments, schedules the trips, and closes the deal on their face-to-face meetings. Today, they are close to being at full support.  And I get the joy of knowing that a colleague in ministry is retained and re-energized—not by me telling him what he should  do, but by simply helping him to discern some personal practices as to how best he does success.

Conclusion To help another determine their personal “success” strategy, lead with questions:

  • Questions of the challenge itself (The plan? The statement of vision? Specific goals? Benchmarks?)
  • Questions of what motivates?
  • Questions of process or sequence (What first? What next? Then what?)
  • Questions of the environment (Where is it that he or she works best? Is music present? Food? Beverages? Room temperature? Technology?)
  • Questions of resources, systems or helps? (Is there a preference for working alone, with a spouse, or in groups that helps maximize success? Books? Web? Mentor or Coach? Accountability structure?)
  • Questions to help another identify—and then leverage—their personal strengths.

Why not give it a shot? Coach a client or colleague of yours toward discovering his or her personal strategy for success. Why not start with yourself? Pause long

 Greg Stoughton Family
Greg Stoughton has served with the ministry of Campus Crusade for Christ/Cru for 21 years. He presently provides communications support to Cru president Steve Douglass and the Executive Leadership Team. You can read more of his personal story and life experiences at MyMissingFingers.com
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Push Open the Flood Gate

29 11 2012

Excerpted with the permission of the authors from Chapter 17 of Power Questions:

I am having lunch with Margaret.

I don’t usually take time for this sort of a luncheon date. But Margaret has been calling every month for the past year to arrange a time we can get together. She is Vice President of my bank, in charge of the Private Banking Division.

I think: who knows when I’m going to need some credit. Why not get together? I have never met her.

“Sure. You bet, let’s have lunch. It’s about time,” I tell her when she calls this last time. We meet at a special restaurant of her choosing. She is waiting at the table when I arrive. She stands up. Her handshake is firm and friendly. There’s a peck on the cheek.

Before the waiter comes for the order, Margaret talks about how long she has been at the bank. She tells me about her progression up the ladder to her present position. “I’ve worked very hard to get where I am.”

The waiter arrives with the clam chowder. While we are eating that, I hear about her wonderful two-week holiday in Hawaii. “We go there every year. We have a time-share on the Big Island. It’s glorious.”

(I wonder where this is going. There’s a wonderful scene in Scarface, when Al Pacino is relaxing in a huge bubble bath in his mansion. He looks around and asks, “Is this all there is?” I’m asking the same question.)

Between the soup and our Cobb Salad, Margaret tells me about her new grandchild. She digs into her purse and pulls out some photos for me to look at. There’s nothing as proud as a new grandmother.

(I am wondering if Margaret has any questions for me. Nothing so far.)

We finish with coffee.

She looks at her watch. As sudden as a sneeze, it’s obvious it is time to leave. “It is so special,” she says, “having this time with you. I’ve really looked forward to meeting you.”

Whoa— what’s happening here? It occurs to me that I learned a great deal about Margaret. She learns nothing about me. Nothing. She has no idea what motivates me or what makes me get up in the morning. She’s learned nothing about my business.

Just think about what she could discover with some simple, open-ended questions. For instance, “Tell me how you feel about our services?” Or, “Why did you decide to go into business for yourself?” Or, “You’re an important client of ours—how can we do a better job of meeting your needs?”

Most important: “Really? Can you tell me more?”

An amazing torrent of conversation and information flows when someone responds to a question of yours and you say, “Tell me more.” This simple phrase, in fact, can be used almost anytime to draw someone out. “Tell me more about that” is a powerful prompt you can use often. Daily, actually.

I left the restaurant, shaking my head.

Back at my office, a colleague asks me about my lunch. “Was it a good use of your time?”

“No!” I blurt out, before I could even think of a proper response.

“Why? What happened?” he asks. And as I think about the lunch, I realize my banker did not ask me anything that helps me clarify my thinking about my business or my career. Nor did she share with me, for example, how some of her other clients, in similar businesses, deal with my particular challenges. By failing to learn about my priorities, she gleaned no clue about how to serve me better or what other services I could benefit from.

My banker squandered a power-packed opportunity. She goes through business life’s revolving door on somebody else’s push. She could have ensured my continuing relationship with the bank. She could have won my enthusiastic business support wrapped in a perfect package with few strings remaining untied. She didn’t.

It’s not about you. If you do all the talking, you learn nothing about the person. If you do all the talking you’re in the spotlight. If you do all the talking, you don’t empower the other person.

Your job is not to listen to respond. Your job is to gain information and create a vibrant dialogue. That’s an important distinction. Tell me more is the magic key to open up the next layer of the other person’s thinking and experiences.

Would you like to know more about Power Questions?  Here is a really well done video overview Power Questions by Andrew Sobel:   

Authors of Power Questions: Jerold Panas & Andrew Sobel

Jerold Panas is the world’s leading consultant in philanthropy and the CEO of Jerold Panas, Linzy & Partners, the largest consulting firm in the world for advising nonprofit organizations on fundraising. He can be reached at Jerold Panas

Andrew Sobel is the leading authority on building long-term client and other professional relationships. He can be reached at Andrew Sobel

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What’s Better than Small Talk?

30 07 2012

Guest Post by Judy Douglass

The introvert in me resists social settings filled with strangers I must talk to.

But that is a common component of my job:  meeting, greeting, welcoming new people.  Casual conversation at a reception or over dinner.   Exactly the kind of interaction I don’t prefer.

But my goal is to make these people feel comfortable, to get to know them and introduce them to our ministry.  To begin to build a relationship—with me and with our organization.

I’m a storyteller by nature, so I could entertain and inform them for some time.  Some of that is appropriate and helpful, but then I don’t get to know them and they don’t feel valued.

So what do you talk about past weather and family?  How do you pursue meaningful conversation?

The answer, of course, is to ask the right questions.  I go into such gatherings with several in mind:  Inquiries that draw them out, elicit more than yes or no answers, evoke authentic responses.

Here is my favorite question:  How has God surprised you lately?

If they need a little more guidance, I might say:  What has He taught you through some recent event—it can be negative or positive?  What have you learned about God, or yourself, or your purpose as He has intersected your life?

I have been amazed at the stories I have heard:  A struggle with a wayward child, the blessing of a rich relationship, a character flaw revealed and transformed, God’s willingness to use a weak vessel in powerful ministry, grace and strength through a debilitating illness, peace in the loss of a loved one….

This question has never failed to draw people into deeper revelation of their lives.  And almost always they return the ask, and I can share a recent story of discovery or growth.

I have loved our time together, and the introvert in me has not been stressed.  A relationship has begun—and has even occasionally led to friendship.

So, how has God surprised you lately?

Judy Douglass is a writer, speaker and encourager.  She partners with her husband, Steve, to lead Campus Crusade for Christ International.  A former magazine editor and author of five books, Judy travels the globe to love and encourage staff to believe God for the more He wants to do in and through them.  She writes at Kindling (www.inkindle.wordpress.com) and tweets @Jeedoo417.

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Three Simple Questions

16 07 2012

Would you like to know three quick, simple questions that will instantly move your conversations beyond the weather and how your sports team are doing?

Several years ago I was visiting a church in the state of Washington.

One of the women on the church staff shared about a recent phone conversation she had with a friend in another state.  She said that whenever we connect we always ask each other three questions:

1. What’s on your schedule?

2. Who’s on your heart?

3. How can I pray for you?

To myself, I said, “BINGO!” and immediately wrote the three questions down.  Frankly I don’t remember anything from the pastor’s message that morning (and I am not suggesting it wasn’t good), but I am still making use of those three questions!

Idea:   Who are five friends that you could e-mail or text or call today to ask:

 ”You have been on my mind!

I was just wondering:

1. What’s on your schedule?

2. Who’s on your heart?

3. How can I pray for you?”

Love,”

How would you feel if one of your friends sent you an e-mail or text with these three questions?

By the way – I am your friend and would love to know your answers to the three questions – please send them to me at bob.tiede@ccci.org  I promise to keep your answers confidential and I promise to pray for you!

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