Barry Rush

“What would you say is your greatest challenge as a manager?”

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Guest Post by Barry Rush

Are you having fun with questions?

In the last eighteen months, I have thoroughly enjoyed engaging spontaneously with managers of restaurants when I am having a nice meal.  Once in a while I spot managers and ask them to help me out with a project I have been working on.  Then I ask,

“What would you say is your greatest challenge as a manager?”

Sometimes they are too busy to stay, so I tell them to think about my question and come back by our table.  At other times we have a three-minute...

Leverage Gripes and Complaints

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Leverage Gripes and Complaints

Guest Post by Barry Rush

One of the profound lessons I learned from the book, Coaching Revolution (David Logan & John King) p.121, is that we need to turn complaints into requests and requests into agreements.  The idea is that some of the gripes that people infest the organization with as they gather in the break room can become damaging to the working environment and to the organizational culture.  The constant gripes that usually bring laughter … “we spend hours in evaluation but nothing ever changes” … can be cancerous.

What is the solution? Answer:...