Blind Spots

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Guest Post by Lee Colan All the questions in the world will not help your team if you are not listening. You don’t learn when you’re talking; you learn when you’re listening. Excellent coaches are also excellent listeners and learners. Mark Twain said, “If we were supposed to talk more than we listen, we would have two mouths and one ear.” If you’re not listening to your employees, you will gradually suffer from “blind spots” – weaknesses that are apparent to others but not to you. A classic episode of Seinfeld featured Elaine while she was…

Manager’s ABC’s of Solving Employee Performance

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Guest Post by Barry Ogle If you were like me in the early days of your management career, you likely struggled to gain understanding of the root causes of employee performance issues. Often I found myself awash with ambiguity while focusing on the effect and not the true cause. Of course, it didn’t help matters any considering that some of these employees spent their energy quietly resisting my earnest endeavors to discover the real culprit of their inconsistent performance. I sought to remove performance obstacles and provide resources to help them achieve results while holding…

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