Andrea Buczynski

On Effectiveness (Or The Lack Of It)

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On Effectiveness (Or The Lack Of It)

Guest Post by Andrea Buczynski

Originally posted on April 1, 2013 on Andrea’s blog AB Reflections

For the past seven months, I’ve had a problem with a particular service, and interacted with their customer service people regularly. All of them have been courteous, and respectful.  I appreciate that very much! In fact, after several calls, I have received an automated phone call to rate the performance of the individual, though there has never been a problem with the...