AB Reflections

On Effectiveness (Or The Lack Of It)

On Effectiveness (Or The Lack Of It)

Guest Post by Andrea Buczynski

Originally posted on April 1, 2013 on Andrea’s blog AB Reflections

For the past seven months, I’ve had a problem with a particular service, and interacted with their customer service people regularly. All of them have been courteous, and respectful.  I appreciate that very much! In fact, after several calls, I have received an automated phone call to rate the performance of the individual, though there has never been a problem with the...